Mountain Harvest Gift Baskets® reserves the right to substitute any individual product item or a complete gift basket if: (1) The item of your choosing is not available at the time of your requested shipment date, or (2) The item does not meet with our high quality standards. Any substitution will be of equal or greater value and will represent the same theme or one that is very similar to your request, at no additional charge.
We at Mountain Harvest Gift Baskets® value your order choices and will make every effort to ensure that what you ordered is what we actually send your recipient. On rare occasion, your basket of choice may not be available. Should this happen, we may automatically upgrade the basket with a similar product which is of equal or greater value at no additional cost to you.
If the gift basket you ordered is temporarily unavailable and there is enough lead time prior to your requested due date, we will try to contact you to offer a similar item of equal or greater value, at no extra charge; or you may choose to reschedule the delivery to when the basket is available or cancel your order. However, if we are experiencing large order volumes (especially during the peak holiday periods) it is not always possible for us to contact you and our automatic substitution policy will be in effect.
Every so often, for various reasons, we may experience unexpected delays from our warehouses or a supplier may discontinue an item. In the event that your requested delivery date is close at hand, we may believe it best to send a substitute gift basket of a similar theme, without notifying you, ensuring that your recipient receives the gift by the intended date.
By placing an order with Mountain Harvest® Gift Baskets, you agree to the above substitution policy.