FAQ

Frequently Asked Questions

Customers new to Mountain Harvest® Gift Baskets may have questions about our procedures and operations. This list of frequently asked questions has been prepared to help serve you.

PRIVACY & SECURITY:

  • Is the Mountain Harvest® site secure?
We use state of the art encryption technologies throughout the process of transferring and receiving data from you through our site. We have implemented security measures to protect against the loss, misuse or alteration of any information we collect from you. For more information see our Privacy & Security Policy.
 
  • Is it safe to order online?
Yes. All personal and credit card information you provide is sent via a secure server protected with the highest levels of encryption. You can have complete confidence in ordering online through us. THIS IS A SECURE SITE. To verify this security you will see the “lock” symbol when entering your credit card information.
 
  • What about my privacy? Will my information ever be shared or sold to other parties?
Because we respect the value of your privacy, customer confidentiality is of the utmost importance to us. Our company policy is to never disclose customer information other than what is required to process and ship your order. We will use your personal information responsibly and any information we collect from you is used solely to process your order at the time it is placed, for shipping to its destination and to collect monies owed to us. We will never sell any customer personal information. Our Privacy & Security Policydescribes the information we collect and how we use it.
 
PRODUCT INQUIRIES:
 
  • Do you offer a wide variety of baskets to choose from?
Tired of seeing the same gift baskets at every website you visit? Mountain Harvest® Gift Baskets has a fresh treat in store for you with our broad variety of basket selections. Our buyers have gathered gift baskets from across the United States that represent the cream of the crop, offering something in good taste for everyone and at varying ranges of affordable prices. Enjoy an enlightening and refreshing tour by browsing through the site and see what wonderful surprises await your viewing pleasure.
 
  • How long will the gourmet food and perishable products in my gift basket stay fresh?
Most items are best if consumed within 6 to 9 months from the date of purchase, if refrigerated properly after opening. Unopened foods not requiring immediate refrigeration may have a longer shelf life.
 
  • Do your gift baskets contain alcoholic beverages?
Due to varying state and local ordinances, we do not include beer or wine in Mountain Harvest® baskets.
 
BASKET CONTENTS:
 
  • What is your substitution procedure? Will I receive a notification about any substitution?
We reserve the right to substitute any individual product item or a complete gift basket if: (1) The item of your choosing is not available at the time of your requested shipment date, or (2) The item does not meet with our high quality standards. Any substitution will be of equal or greater value and will represent the same theme that you requested, at no additional charge. We do try to contact our customers when such a substitution is necessary, but sometimes due to the large volume of orders we experience, especially during the peak holiday periods, it is not always possible to do so.
 
  • Do you ever change or substitute any of the products included in a gift basket?
Unfortunately, on rare occasion, a particular product may not be available to include in your basket of choice. Should this happen, we will automatically upgrade the basket with a similar product which is of equal or greater value at no additional charge.
 
  • What if the gift basket I ordered is not in stock?
If the gift basket you ordered is temporarily out of stock and there is enough lead time prior to your requested due date, we will contact you to offer a similar item of equal or greater value, at no extra charge. You may choose to reschedule the delivery to when the basket is available, make a basket substitution, or cancel your order. If the basket is no longer available you may cancel your order without penalty and reorder a different basket if you desire. If we are unable to contact you our Substitution Policywill be in effect.
 
  • I ordered a specific gift basket but the one that arrived was not what I ordered!
Every so often, for various reasons, we may experience unexpected delays. In the event that your requested delivery date is close, we may believe it best to send a substitute of a similar-themed gift basket, ensuring that your recipient receives it by the intended date. Any substitution will be of equal or greater value and at no additional cost to you.
 
PERSONALIZED MESSAGE:
 
  • Is it possible to include a personalized message in the gift basket that I am sending?
Our order form has a space for you to include a message to your recipient. The message will be sent in the gift basket. Messages can be up to 1,000 characters or about 150 words long, including spaces.
 
  • Can I send multiple message cards when shipping more than one gift basket to different addresses?
Yes. Essentially you are creating two orders, one for each address – each having its own personalized message card. Our software makes this easily accomplished. Please see the FAQ on how to Order Multiple Baskets Shipping To Different Addresses.
 
PACKING AND SHIPPING:
 
  • How are the gift baskets wrapped?
Our gift baskets are wrapped in various presentations, depending upon the type and style of basket ordered. Each is uniquely wrapped in an artistically pleasing style to fit the occasion.
 
  • How are the baskets packed for shipment?
Each basket is securely wrapped and firmly secured in place in its box and then hand packed, using materials appropriate for its size and shape, in such a manner as to ensure the highest level of protection during transit. Shipping boxes are then marked with the appropriate stencils to minimize rugged handling.
 
  • How soon will my order ship once I place an order?
Most items are available for shipment within 24 hours from the time you place the order.
 
ORDER PROCESSING INQUIRIES:
 
  • Can you handle bulk orders? If I have more than 100 recipients, can I still use your web site to place an order?
Yes, we have no limit to the number of individual lines on any single order for different items shipping to the same address. Depending upon the size of the order we may need additional processing time for fulfillment.
 
  • Can I send to multiple recipients at different addresses on the same order?
No. You must place a separate order for each address, but please see how to Order Multiple Baskets Shipping To Different Addresses.
 
  • Can I order for two recipients at the same address on the same order?
Yes. Essentially you are creating two orders, both for the same delivery address – each having its own personalized message card. Our software makes this easily accomplished. Please see the FAQ on how to Order Multiple Baskets Shipping To Different Addresses.
 
PAYMENT INFORMATION:
 
  • What forms of payment does Mountain Harvest® Gift Baskets accept?
We gladly accept all major credit cards: Discover, MasterCard, & Visa as well as bank debit cards are processed through PayPal®.
 
  • Other than credit and debit cards what forms of payment do you accept, such as money orders or personal or business checks? Do you accept orders via the mail?

Sorry, we only accept credit and debit type cards as a form of payment at this time. Our experience has shown that orders paid by money order or check result in a substantial increase for our overhead, resulting in higher product costs to the customer. All orders must be placed through the safe, secure and easy to navigate Mountain Harvest® website or you may send us an email with your name and phone number and we will contact you to take your order over the telephone.

PRICING:
 
  • What are the starting prices of the gift baskets?
Generally, our gift baskets begin around $30, excluding sales tax and shipping. Lower prices may be available on the website when we run specials, from time to time. We also have custom pricing schedules available for bulk orders and corporate customers. If you are interested in special pricing quotes, please email us with your request and a customer service representative will call you to work out the particulars.
 
  • Am I getting my money’s worth?
Weary of looking at expensive gift baskets with marginal content? Due to our very low overhead we have been able to pass a tremendous amount of savings along to our valued customers. As a result all Mountain Harvest® Gift Baskets are priced very competitively. We offer these quality baskets with the highest value in mind for you, our customer. Just look at the size and contents of our baskets for the price you pay. We believe that you will be quite impressed.
 
  • Does the price of the gift basket include delivery? What will I pay for shipping?
At Mountain Harvest® Gift Baskets, we ship all of our gift orders at the current carrier rates and do not realize a profit from shipping charges. In some cases, our shipping prices may be lower than public carrier rates.
 
SALES TAX:
 
  • Do you collect sales taxes?
No sales tax is collected by Mountain Harvest® Gift Baskets.
 
  • Why don’t you collect state sales taxes?
Current federal and state laws do not require us to collect sales tax on our gift baskets. However, some Internet sales are subject to state sales taxes and customers may be responsible for paying a sales tax directly to the state or local jurisdiction that their order is being shipped to.
 
GENERAL SHIPPING & DELIVERY:
 
  • How will my gift basket order be shipped?
In order to provide you with the best possible service and to ensure overall economic efficiency, we use a variety of shipping services, including DHL, FedEx, UPS and USPS depending upon which of our facilities is shipping the item and where your recipient is located. We most commonly ship via Ground. By being financially prudent through selective carriers, we can pass these cost savings along to our customers. Be aware that due to the very large volume of orders being processed the week prior to and during a holiday, orders placed at the last moment and that are sent via USPS may not ship until after the first Tuesday following the holiday itself. For additional information, please see our Holiday Cutoff Dates.
 
  • How long does it take for my order to be shipped and arrive at its destination?
Most orders are promptly shipped after placement, usually within one business day. In the continental United States, orders shipped by USPS priority mail typically take 3 business days or less. For DHL, FedEx and UPS, deliveries arrive within 3 – 7 business days. Add 3 days for shipments to Hawaii and Alaska. Delivery schedules are subject to which of our nationwide warehouse locations the gift basket is shipping from and what the final destination is. Please note that as a general rule Saturday and Sunday are not considered shipping days. Also, please order early during the holidays as these periods do require more shipping transit days.
 
  • At what time can I expect the delivery to arrive at its destination?

As a general rule:

    For most locations within the continental United States:
    • Morning Deliveries will arrive by 12:00 noon (except in some rural areas where morning deliveries are not possible)
    • Afternoon Deliveries will arrive by 5:00 PM (business) and 8:00 PM (residential)
    • Saturday Delivery shipments, where available, will be delivered by 1:30 PM. on the requested delivery date.
    • 2nd & 3rd Day shipments will arrive by 5:00 PM (business) and 8:00 PM (residential). Sometimes a 3rd Day shipment may arrive a day early, at no extra cost to you.
    Shipments to Alaska:
    • Priority Overnight (next day) deliveries will arrive between 12:00 noon and 5:00 PM, depending upon the location.
    • Standard Overnight Delivery (next day) deliveries will arrive by 5:00 PM to the greater Anchorage area. For the rest of the state deliveries will arrive on the second business day.
    • 2nd & 3rd Day shipments will arrive between 5:00 PM and 7:30 PM, depending on the location (Note: Some more remote locations may require an additional business day for delivery).

          Shipments to Hawaii:

    • All deliveries will arrive by 5:00 PM.
  • How do the major holidays affect shipping transit times?
Due to the significant volume increase for Mountain Harvest® Gift Baskets and our shippers, transit time increases significantly during holiday periods. If you place your order 2 – 3 weeks prior to the holiday, the gift basket should reach its destination on time.
 
  • How soon after I place my order is the gift basket shipped?
Usually, Mountain Harvest® Gift Baskets ship within 24 hours after receipt of their paid order, Monday through Friday. Orders received on the weekend or a holiday will require an additional day or two to be processed. Orders placed during a major holiday week may not leave our shipping facility for 3-5 days after receipt of the order.
 
  • Do you have Express shipping available?
Yes. We offer Next Day, 2nd Day, and 3rd Day Air. During checkout, you can select the shipping method that you prefer.
 
  • When I placed my order I checked Express. Why didn’t my gift arrive when I expected it to?
Orders placed after 1:00 PM EST are generally not processed until the next business day. Weekend days are not included in the shipping calculation.
 
  • Can I specify an exact delivery date?
When you require an order to arrive on a specific date, you will need to order that item (or request its shipment) on a day based upon your selection of an Express Delivery Method. Otherwise, the gift basket will ship by Standard Delivery and arrive within a window of 3-7 days. However, because not all items are in stock all of the time we cannot guarantee that your item will arrive on any specific date.
 
  • When can I expect my gift basket to be delivered?

That depends upon how it is shipped. For orders placed before 1:00 PM EST:

    • Standard ground orders take 3-7 calendar days for delivery
    • 2-Day Air orders placed on a Monday will arrive on Wednesday
    • 2-Day Air orders placed on a Friday will arrive on Tuesday
    • Overnight Express (Next Day) orders placed on a Monday, will arrive by Tuesday afternoon
    • Overnight Express (Next Day) orders placed on a Friday will arrive the following Monday.

For orders placed after 1:00 PM EST, add one day to the above deliveries.

  • Can specific delivery times be requested?
Because delivery times are based upon the courier’s scheduled routes and daily volumes, you will not able to request actual “time of the day” deliveries. Nor are we able to guarantee a special delivery day drop-off time.
 
  • Are your delivery times guaranteed?
We cannot guarantee delivery times. But, in some cases we do guarantee the delivery day. USPS deliveries are not guaranteed. DHL, FedEx and UPS shipments are guaranteed for Overnight, 2nd & 3rd day, Ground, and Saturday deliveries (where available). If one of these carriers misses the delivery day, then we will refund the extra shipping charge on your gift basket. Be aware that if the recipient address is incorrect, or the recipient is not home to receive a package requiring a signature and as a result the shipper is unable to deliver the package, this is not considered as the carrier missing the delivery. Also, circumstances that are beyond anyone’s control such as natural disasters, bad or severe weather conditions and during the heavy holiday periods void the delivery guarantee. Ground shipments cannot be guaranteed during the month of December. We try to be fair in making shipping refunds and ask for your understanding.
 
  • Can I place an order for a gift basket today but have it shipped in the future?
Yes, for your gift giving convenience you may order up to two weeks in advance of the requested ship date. At checkout, just enter the date you would like it to be shipped and your order will be scheduled to release on that date.
 
  • Can I have a gift basket delivered on Sunday?
Unfortunately, we are not able to accommodate Sunday arrival shipments, as our shippers do not pick up or deliver on Sunday.
 
  • How are transit days calculated?
For the purpose of calculating deliveries, the days estimate does not include the day your gift basket ships nor Saturday, Sunday and Holidays. As an example, if you ordered 2-Day Express on Thursday afternoon it will not ship until Friday morning and will be delivered on Tuesday; Monday and Tuesday being the only transit days considered by UPS and Federal Express. Also please be advised that time in transit can also be affected by bad weather and safety of the drivers.
 
  • Do you ship the same day?
It depends. If you place the order before 1:00 PM EST during a non-holiday week, Monday through Thursday, the order may ship that day. However, we cannot guarantee same day shipping. During a major holiday week same day shipments are unlikely.
 
  • How are baskets delivered?
Gift baskets are hand delivered by the courier representative to the doorstep.
 
  • What if the recipient is not available at the time of delivery?
All Mountain Harvest® standard shipments have an automatic signature waiver. This means the shipper can leave the package without the recipient being there. Generally, the delivery driver will attempt personal contact. If there is no response the gift basket will be left in a safe place at the delivery location, unless the shipping method requires a signature. If, at the discretion of the delivery driver, it is not safe the gift basket will not be left and another attempt at delivery will be made, usually the next day.
 
  • What are your shipping and handling charges?
There are varying charges that apply for standard and expedited shipping requests (overnight express, next day, 2nd & 3rd day express, etc.) as well as shipments to Alaska and Hawaii that are calculated and added to your final total during the check out process. We do not add any handling or servicing charges. For pricing details, please see our Delivery & Processing Guide.
 
  • How do I know that I am not paying too much for shipping?
Our shipping rates are industry competitive based on standard shipping costs. We do not add handling or servicing charges nor do we make money from the shipping component of your order. Any additional, express shipping charges are common shipping industry expedite rates that you would be paying regardless of who you ship through.
 
  • Why do I have to pay extra for express delivery over and above the normal delivery?
We make every effort to minimize our shipping costs. Express Delivery charges are necessary solely to cover the extra expenses incurred by the shipping company. Mountain Harvest® Gift Baskets does not make any money from the Express Delivery charges. We invite you to view our Delivery & Processing Guide.
 
  • Do you offer shipping insurance?
All shipments (except to military destinations) are automatically insured against loss and damage during transit at no extra cost to you! For military destinations please see the FAQ for APO/FPO below. All claims for loss or damage must be made by you through the appropriate carrier within the allotted time period.
 
  • Where in the United States can you ship my gift basket?
We ship throughout the continental United States, Alaska and Hawaii (including to U.S. Post Office Boxes and APO/FPO addresses). Please see the appropriate FAQs immediately below and our Delivery & Processing Guide for additional information.
 
  • Can I ship to Alaska and Hawaii?
Yes. Please allow an extra three days for shipments to Alaska and Hawaii. Additional nominal delivery charges may apply to these destinations.
 
  • Can I ship to a Canadian address?
We do not ship items directly to Canadian addresses at this time. However, please see the FAQ below, “How can I ship to International addresses?”
 
  • Can I send a package directly to other International addresses or U.S. Possessions?
No, except for U.S. military destinations (see shipping to an APO/FPO address) but see the next question below, “How can I ship to International addresses?” Due to numerous issues out of our control, we regret that we are unable at this time to deliver internationally. Increasingly, due to international security concerns, there are major delays and snafus such as extended special processing and costs, customs delays, timeliness of delivery, and order tracking associated with international deliveries.
 
  • How can I ship to International addressees or U.S. Possessions?
We suggest that you place your international order with us and have it delivered to you. Then take it to a FedEx or UPS shipping facility and have them ship it to the international address for you. Just be sure to allow for the extra turnaround shipping time.
 
  • Can I request a delivery to a P.O. Box?
Yes, you may specify a P.O. Box for the destination of your nonperishable gift basket. However, we recommend shipping to a street address to ensure that your gift arrives in perfect condition. If we are unable to deliver to a specific P.O. Box, we will contact you for further delivery instructions.
 
  • Can I ship gift baskets to an APO/FPO destination?

We ship nonperishable gift baskets to military APO (U.S. Army) and FPO (U.S. Navy and Marine Corps) addresses. Military shipments may take one to two additional days in transit. When shipping directly to a Military Base (MPO), including International military addresses, please use the proper military address and zip code format as per these examples:

    • FPO AE 09XX-XXXX
    • FPO AA 34XX-XXXX
    • FPO AP 96XXX-XXXX

APO/FPO are used instead of the city and AA/AE/AP are used instead of the state plus the zip code using the above digital prefixes. Military Shipment Disclaimers: You ship to these facilities at your own risk. Mountain Harvest® Gift Baskets CANNOT ACCEPT RESPONSIBILITY, UNDER ANY CIRCUMSTANCES, FOR LATE DELIVERY OR DAMAGE/LOSS CLAIMS to military addresses. You may process these types of claims on your own through the proper military channels.

  • Why do you need my recipient’s phone number?
Some carriers need the recipient’s phone number in order to qualify for our guaranteed delivery service. We will not contact your gift basket recipient via phone unless we are having problems with its delivery.
 
  • Am I notified when my order ships?
Yes. You will receive two emails from us: (1) initial, immediate acknowledgement that your order has been received, and (2) later confirmation as soon as the gift basket has been sent. Please be sure to include your email address when you place your order.
 
  • What if I give you an incorrect or incomplete recipient address?
Once a package with an incomplete, incorrect (including zip code) or non-deliverable address (including a recipient refusal) has left our facilities there is little we can do. Sometimes we are able to reroute the package to a corrected address, if the incorrect address is discovered and communicated to us soon after it leaves us. If we are successful, a rerouting fee of $15 will be charged to you. If the gift basket is actually delivered to an incorrect address provided by you, one of two things may happen: (1) the unintended recipient may keep the gift and not report it or (2) the unintended recipient will notify the carrier who will most likely return it to us. Unfortunately, the shipping services do not always tell us that there has been a problem delivering the package, so we often do not find this out until the package is returned to us. As soon as we receive notification from the shipper that there is a problem, we will contact you for a corrected address. All shipping services charge us returned item fees (this varies by shipper), which we must in turn charge to you. When a package is returned to us we will contact you for a proper address. It will then be sent back out for redelivery. Because our administrative costs are increased, a redelivery fee of $25 will be charged to you in addition to the new basic shipping charges incurred. We will do everything we can to ensure the basket is reshipped in a timely manner to avoid further delays. Important: Please double check the recipient address for accuracy before finalizing your order! Once a basket has left our facility an order cannot be canceled. To prevent these additional fees and date of delivery delays, it is important that you give us the correct address when first placing the order.
 
  • Can chocolate be shipped in the summer?
Due to high temperatures during the summer months (approximately May through September) it is necessary that we ship chocolate products using cold packs to assure their protection and ensure that they are received in great condition. We also may need to send them via Express shipping, to arrive in minimal time. If Express shipping does become necessary these charges may be added to your order. Alternatively, in some cases chocolate items may be replaced with other gourmet food items of equal or greater value.
 
  • Will my order arrive in good condition?
All gift baskets are carefully wrapped and packaged for shipment. Although we make every effort to ensure that our baskets arrive in their pristine condition, on occasion unfortunate situations do occur. Because we stand 100% behind our products and service (please see our Satisfaction Assurance & Guarantee Policy, if you or your recipient is not satisfied for any reason please Contact Us via email at CustomerService@MountainHarvestGiftBaskets.com so we can make it right for you.
 
  • How can I order multiple baskets that will ship to different addresses?

It will be necessary to place two separate orders. For you convenience, our ordering software makes this quite easy. Once you complete the first order, your personal order details will be saved and repopulated to these fields on all subsequent orders at checkout, during the same session:

  1. Begin the first order:
    • As you browse the website, add all of your selected products to the shopping cart
    • When finished gathering items for this order click on the checkout button
    • Enter your billing and shipping information for the first addressee
    • Fill out any gift card message (Optional)
    • Check the order for correctness (Very important: Verify that the shipping address is current and accurate)
    • Complete the checkout process for the first order by clicking on the “Submit Order” button at the bottom of the page
    • You will receive an immediate acknowledgement and a confirmation will be sent to the email address you supplied
  2. Browse the website and identify additional product for the next order
  3. Begin the second order:
    • Follow the process as with the first order
    • Continue to checkout for the second order. You will discover that the billing information you supplied for the first order is automatically entered for you. Just add the second “Ship To” address and a new card message, if you desire
    • If you want to use a different credit card for this order, make the change at this point
    • Complete the checkout process for the second order.
  4. By following the above steps you may add as many orders as you like to different addresses, during the same session. There is no time limit as long as you maintain the same session. However, if you abandon the website session and come back to it later you will need to re-enter all of your information. But as long as you are on our website this will not happen.
  • I plan on using the Mountain Harvest® website more than once. Is there a way to save my information so I do not have to re-enter it each time?

Yes, there is. For your convenience, we have setup individual and business account capability for our customers. To setup an account:

  1. Create a log-on and password.
  2. Enter your billing and credit card information (if you desire).
  3. Log-off

Now that you are setup all you need to do each time you visit the Mountain Harvest® website is to log-on and when you begin the checkout process all of the field information that you setup previously will be populated. This streamlines the checkout process and helps eliminate data entry errors.

CUSTOMER SERVICE:
 
  • Why is there no phone number to contact you? What if I have a question about any of the baskets or about my order?
In order to keep our overhead costs low and thus provide the very best product pricing available for our customers we request that all communications from you be via email. Please feel free to Contact Us via email at CustomerService@MountainHarvestGiftBaskets.com if you need any assistance, and a friendly customer service representative will contact you. Any questions that you may have concerning our products or about your order are welcome.
 
  • What is the best way to communicate with Mountain Harvest® Gift Baskets? What if there is a problem with my order?
The most efficient and effective way to Contact Us is via email at CustomerService@MountainHarvestGiftBaskets.com. Our friendly customer service representatives are here to serve you 24 hours a day, 7 days a week. Your comments and insight are very important to us and we greatly appreciate your valuable feedback. One of our main goals is to continually improve the Mountain Harvest® Gift Basket website in order to service our customers needs better. Please let us know what’s on your mind so we can make your experience with us both pleasurable and memorable.
 
  • Do your products come with a guarantee?
Mountain Harvest® Gift Baskets offers a 100% Satisfaction Assurance & Guarantee Policy and as such we stand behind the quality of our products and services. If, within 10 calendar days from the date of shipment, you are dissatisfied for any reason you may return the unopened gift basket that is in a resalable condition for an exchange, replacement or refund.
 
  • What if I need to return or exchange an item?
Items that are in a resalable condition and have been unopened may be returned within 10 calendar days for replacement, exchange or a refund. Please see our Exchange & Return Policy for more specific information concerning these items.
 
  • At checkout, is there some indication as to how much remains before the order is ready for submission?
As you move through the checkout process, a transaction bar will monitor your progress, indicating which pages are finished and which are yet to be completed. The interval headings are: Sign In, Questions, Payment, Verify and Receipt. This also provides an easy way to return to completed pages to change/edit information on a prior page. The progress bar is very helpful to customers wanting to see how much longer it will take to finish the ordering process.
 
  • When I am finished ordering will I receive a confirmation?
Yes. We will send you a receipt via email confirming that your order has been received and is being processed. Please Contact Us via email at CustomerService@MountainHarvestGiftBaskets.com if you have any questions concerning your order.
 
  • If I send an email to you, how do I know that it has been received?
Your emails are very important to us. When we receive an email from you, our software sends you an automated response to let you know that we have received your communication. This process typically takes only a few minutes at most so if you do not receive the automated response please resend your email.
 
  • What if I’ve forgotten my password! How do I log into my account?
To request a new password, click on “Sign In” at the top of the page and then click the “Forget your Password?” link. Enter your Login ID and the zip code for your billing address that is on file and click on “Get New Password” button. You will receive a new password via email within a few minutes. After receiving the new password, you may make changes to this password by accessing your online account.
 
  • What if I can’t remember my Login ID?
Send an email to us at CustomerService@MountainHarvestGiftBaskets.com. Please be sure to include your name, address, email and phone number. We will lookup your logon information and email or call you with it. Should we not find you in our database we will inform you via email and you will need to create a new account.
 
  • What are your hours of operation?
We are available to take your online order 24 hours a day, 7 days a week via our website. You may also Contact Us via email at CustomerService@MountainHarvestGiftBaskets.com at any time. When you leave your phone number a friendly customer service representative will contact you during normal working hours or, if you wish, by email.
 
  • I receive e-mailed notifications, but how do I update my e-mail address or other information?
If you have created an account with us, just logon and click on the “My Account” link at the top of the page. Your personal or business account is listed and available for editing. If you have not setup an account with us you can Contact Us via email at CustomerService@MountainHarvestGiftBaskets.com and we will do the update(s) for you; however, we recommend that you register at our site. By doing so you can receive (optional) emails about new products, specials, discounts and holiday ordering information.
 
  • How can I be sure that you are a trustworthy company?
At Mountain Harvest® Gift Baskets we guarantee you and your recipient’s complete satisfaction with our products. We are here to serve you and believe that your satisfaction is of the utmost importance. If, for any reason, we have let you down please do not hesitate to Contact Us promptly via email at CustomerService@MountainHarvestGiftBaskets.com. One of our friendly representatives will contact you promptly and provide you with sincere customer service. We will work through the concern and make it right for you, with an appropriate replacement basket, refund or credit. Please see our Satisfaction Assurance & Guarantee Policy for additional information.